Support
Getting your records where you need them
Trovva keeps everything on your own phone. That answers most questions before they are asked — there is no account to recover and no service to be down — and it makes one thing your responsibility instead of ours: the backup.
Common questions
How do I back up what I have saved?
Settings → Backup → Export backup. Trovva writes a zip — your records as readable JSON, your photographs beside them — and hands it to the share sheet, and where you put it is up to you — another app, a computer, wherever you keep things. Nothing is copied anywhere until you do that.
What is in the backup file, and what is not?
Everything. Your records — entries, fields, tags, collections, lists, history and reminders — as readable JSON you can open in a text editor, and your photographs and files alongside them. It is an ordinary zip, so you can open it and look.
How do I restore one?
Settings → Backup → Choose a backup file. It merges into what is already there rather than replacing it: where the same record exists in both, the newer version wins, and nothing is removed. Restoring the same file twice is safe.
I am moving to a new phone.
Export a backup on the old phone, move the file across however you like, and restore it on the new one — pictures included, they are in the file. If your phone's own device-to-device transfer moves apps and their data, that carries everything too, and Trovva needs nothing special for it. There is a third way if you have turned sharing on: a phone signed into the same iCloud account can pick the household up from Settings → Sharing → Look for a household.
My reminders are not arriving.
Check that alerts are switched on in Settings → Notifications, and that the operating system is allowing them for Trovva. If permission is refused, the reminders themselves are not lost — the dates keep working inside the app, and Home still shows what is overdue. Settings → Notifications also has Rebuild the schedule, which works out the next alerts from your reminder rules and queues those.
I deleted something by accident.
Ordinary deletion keeps it. Settings → Data lists everything deleted so you can restore it. It is only gone for good once you permanently delete it there, and that screen says so before it does anything.
I forgot my password / I cannot sign in.
There is no Trovva password and no Trovva account. Trovva opens straight into your own records, which also means there is no account recovery and nothing anyone can restore on your behalf. Keep an exported backup somewhere you control.
Is my data on a server somewhere?
Not on ours — Trovva has no server. Your records are on the phone, which is why the app works in a basement with no signal. If you share a household they also go to your own iCloud and to the people you added, and nowhere else. Sharing is off until you turn it on, and a backup is still a file you make and keep yourself.
Getting in touch
Everything sent there is read. There is no promised response time, so this is the honest version rather than a reassuring one — but if something is wrong, it helps to say what you were doing, what you expected, and what happened instead.
Please do not attach your backup file. It contains every record you have saved, and nothing about a question here needs it. If a file will not restore, the error message Trovva showed you is the useful part.
Before you change phones
This is the one thing worth doing in advance. Export a backup (Settings → Backup) and keep the file somewhere that is not the phone. It holds every record you have saved, in readable JSON.
Your photographs are in that file too — it is a zip with the records as JSON and the pictures beside them. If you use your phone’s own transfer to a new device, that moves the app and everything in it as well, and Trovva needs nothing special for it to work.